TCamponeschi
07-11-2017, 05:16 AM
Job Title: Senior Client Service Representative-0045-17
Location: Somerville, MA
Reports to: General Manager
FLSA Status: Exempt
Posting Date: 7/11/2017
WHO WE ARE
Artex is the nation’s largest and most comprehensive fine art service provider to museums, galleries, auction houses and private collectors. We specialize in the safe handling of fine art, antiques and museum objects of all kinds. We provide transportation, crating and packing, storage, installation, rigging, and conservation services to museums, galleries, and auction houses as well as private and corporate collections. No matter the size or scope of the job, we provide solutions that meet or exceed the expectations of our clients, while ensuring them the most cost effective service possible. For this reason, ARTEX is routinely chosen to handle the most complex and demanding of projects, ranging from entire museum relocations to the shipment of an individual piece.
THE ROLE:
Senior Client Services Representative is responsible for leading the local customer service team and developing short term and long-term business relationships. This position works directly with key accounts, larger projects, and responds to requests for services, creating estimates jobs and insuring the coordination of the services once jobs are confirmed. Works closely with a wide variety of clients and all the Artex service departments to ensure the highest level of client satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Working closely with the General Manager and Director of Client Services to identity opportunities or gaps in local clients, processes and procedures
· Oversees the allocation of client accounts and associated work assignments amongst the client services team members per the skill set and workload of each individual; ensuring that client demands are met in a responsive and efficient manner
· Provides feedback to General Manager and on business development
· Works with all departments to ensure that clients are provided with the highest standard of service to handle, pack, move and protect their property.
· Identifies what resources are available both internally and externally to successfully realize the customer's requests in a timely, efficient manner
· Manages complex logistics required to consolidate and disperse traveling exhibitions
· Conveys and coordinates client information to Artex' operations departments to ensure the success of each job and coordinates any work performed by other service departments
· Market Artex’s transportation, storage, crating, packing, conservation and collection management services
· Proactively anticipates service concerns and works with colleagues to develop solutions
· Lead the local Customer Service team
QUALIFICATIONS:
· Previous museum or gallery experience required
· Possess the ability to delegate and provide direction
· Collection and exhibition management experience preferred
· Strong communication skills with experience interacting with art professionals and high net worth individuals preferred.
· Excellent problem solving skills and conflict resolution management required
· Experience in handling paintings, sculptures, and antiquities preferred
· Ability to effectively and professionally handle frequent changes, delays, or unexpected client requests
Senior Client Service Manager position continued…
· Excellent communication skills with demonstrated ability to articulate relevant information and direction in an organized and concise manner
· Experience working with a museum database or similar preferred
· Comfortable working under pressure and able to meet deadlines
· Knowledge of conservation standards and practices
· Museum or gallery inventory management experience preferred
· Proficiency in computer skills including Microsoft Word, Excel, PowerPoint and the ability to navigate within the internet required.
· Exemplary written and verbal communication skills
· Travel as needed
EDUCATION:
Bachelor’s degree or 8 years of similar experience working in a museum, gallery, or fine arts services company is preferred.
LANGUAGE SKILLS:
Ability to communicate effectively and resolve conflicts both orally and in writing with both internal and external customers. Excellent verbal, telephone and written communication skills.
PHYSICAL DEMANDS:
Incumbent in this position works in an office area, visits customer sites, as well as, multiple Artex facilities. Work is mostly sedentary with intermittent movement throughout work hours. Movement may include walking, bending, lifting, and standing and may occur in offices, warehouses, or similar areas.
The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics described here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.
HOW TO APPLY
If you feel you possess the experience and qualifications outlined, please submit your cover letter with salary requirements and resume to our HR department at jobs_ma@artexfas.com for immediate consideration. Please include Job Title and Job Posting Number in the Subject Line when applying. To learn more about Artex please visit www.artexfas.com.
Consideration will be granted Only to those who possess the minimum requirements as stipulated. Protected Veterans are encouraged to apply. Artex, Inc. is a federal contractor and an EOE AA M/F/VET/DISABLED employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, medical condition or disability or protected veteran status. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources Department at (301) 350-5500.
NOTE: The job description is not intended to be all-inclusive. Employees may be assigned other related duties to meet the ongoing needs of the organization.
Location: Somerville, MA
Reports to: General Manager
FLSA Status: Exempt
Posting Date: 7/11/2017
WHO WE ARE
Artex is the nation’s largest and most comprehensive fine art service provider to museums, galleries, auction houses and private collectors. We specialize in the safe handling of fine art, antiques and museum objects of all kinds. We provide transportation, crating and packing, storage, installation, rigging, and conservation services to museums, galleries, and auction houses as well as private and corporate collections. No matter the size or scope of the job, we provide solutions that meet or exceed the expectations of our clients, while ensuring them the most cost effective service possible. For this reason, ARTEX is routinely chosen to handle the most complex and demanding of projects, ranging from entire museum relocations to the shipment of an individual piece.
THE ROLE:
Senior Client Services Representative is responsible for leading the local customer service team and developing short term and long-term business relationships. This position works directly with key accounts, larger projects, and responds to requests for services, creating estimates jobs and insuring the coordination of the services once jobs are confirmed. Works closely with a wide variety of clients and all the Artex service departments to ensure the highest level of client satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Working closely with the General Manager and Director of Client Services to identity opportunities or gaps in local clients, processes and procedures
· Oversees the allocation of client accounts and associated work assignments amongst the client services team members per the skill set and workload of each individual; ensuring that client demands are met in a responsive and efficient manner
· Provides feedback to General Manager and on business development
· Works with all departments to ensure that clients are provided with the highest standard of service to handle, pack, move and protect their property.
· Identifies what resources are available both internally and externally to successfully realize the customer's requests in a timely, efficient manner
· Manages complex logistics required to consolidate and disperse traveling exhibitions
· Conveys and coordinates client information to Artex' operations departments to ensure the success of each job and coordinates any work performed by other service departments
· Market Artex’s transportation, storage, crating, packing, conservation and collection management services
· Proactively anticipates service concerns and works with colleagues to develop solutions
· Lead the local Customer Service team
QUALIFICATIONS:
· Previous museum or gallery experience required
· Possess the ability to delegate and provide direction
· Collection and exhibition management experience preferred
· Strong communication skills with experience interacting with art professionals and high net worth individuals preferred.
· Excellent problem solving skills and conflict resolution management required
· Experience in handling paintings, sculptures, and antiquities preferred
· Ability to effectively and professionally handle frequent changes, delays, or unexpected client requests
Senior Client Service Manager position continued…
· Excellent communication skills with demonstrated ability to articulate relevant information and direction in an organized and concise manner
· Experience working with a museum database or similar preferred
· Comfortable working under pressure and able to meet deadlines
· Knowledge of conservation standards and practices
· Museum or gallery inventory management experience preferred
· Proficiency in computer skills including Microsoft Word, Excel, PowerPoint and the ability to navigate within the internet required.
· Exemplary written and verbal communication skills
· Travel as needed
EDUCATION:
Bachelor’s degree or 8 years of similar experience working in a museum, gallery, or fine arts services company is preferred.
LANGUAGE SKILLS:
Ability to communicate effectively and resolve conflicts both orally and in writing with both internal and external customers. Excellent verbal, telephone and written communication skills.
PHYSICAL DEMANDS:
Incumbent in this position works in an office area, visits customer sites, as well as, multiple Artex facilities. Work is mostly sedentary with intermittent movement throughout work hours. Movement may include walking, bending, lifting, and standing and may occur in offices, warehouses, or similar areas.
The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics described here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.
HOW TO APPLY
If you feel you possess the experience and qualifications outlined, please submit your cover letter with salary requirements and resume to our HR department at jobs_ma@artexfas.com for immediate consideration. Please include Job Title and Job Posting Number in the Subject Line when applying. To learn more about Artex please visit www.artexfas.com.
Consideration will be granted Only to those who possess the minimum requirements as stipulated. Protected Veterans are encouraged to apply. Artex, Inc. is a federal contractor and an EOE AA M/F/VET/DISABLED employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, medical condition or disability or protected veteran status. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources Department at (301) 350-5500.
NOTE: The job description is not intended to be all-inclusive. Employees may be assigned other related duties to meet the ongoing needs of the organization.